Reopening Plan

Reopening Plan

For the last 65 years Orlando Science Center has been dedicated to serving you and bringing science learning to our community, and that will continue. Science is the key to addressing some of our country’s greatest challenges, whether it’s Americans returning to space or combatting a global pandemic.

We recognize that inspiring science learning today will look different than it did prior to the pandemic. First and foremost, we are dedicated to a safe and gradual reopening that utilizes the principles of science to guide us.


What People Are Saying – From Guest Post-Visit Surveys and Social Media

"I was extremely happy with our visit. The staff and cleanliness was way above my expectations. You guys did a phenomenal job. My kids even liked having limited people in each room because it allowed them more space and opportunities to play. Well done!!"

"We had a great experience. Our 5 year old had no issue wearing a mask, and we used a hand sanitizer station between each activity. There were OSC staff walking around wiping things down pretty much constantly from what we saw. We felt more comfortable there than when we go grocery shopping and nobody wears masks or social distances. Keep up the great work!"

"The entire staff, from the moment we walked in until we left, went above and beyond in making us feel welcomed back, as well as safe. We felt very confident seeing all of the staff following regulations and cleaning so well - the best we’ve felt going out so far."

"This was our first outing since March as a family, felt very safe. Will recommend to others."

New Reopening Hours:


Monday:  10:00 a.m. – 5:00 p.m.

Tuesday:  10:00 a.m. – 5:00 p.m.

WednesdayClosed for Deep Cleaning

Thursday:  10:00 a.m. – 5:00 p.m.

Friday:  10:00 a.m. – 5:00 p.m.

Saturday:  10:00 a.m. – 5:00 p.m.

Sunday:  12:00 p.m. – 5:00 p.m.

Important Information For Your Visit

In accordance with CDC guidelines we have enhanced sanitation procedures and implemented measures for social distancing and screening.

We ask that all guests adhere to the following for admittance:

Icon showing Face Covering

Face Covering Required (Ages 3+)

Icon showing temperature check

Temperature Check Required

Icon showing social distancing

Keep 6 ft (2 m) Between Your Party and Others

For information regarding reasonable accommodations, please contact Debra Gordon, Section 504/ADA/LEP Coordinator at 407.514.2029 or email dgordon@osc.org.

Safety Guidelines Within the Building

What We're Doing:


  1. Staff are required to wear face coverings when in public areas
  2. All staff are screened before entering
  3. Rigorous cleaning of high-touch and horizontal surfaces
  4. Limited occupancies
  5. Enhanced social distancing

What We're Asking of You:


  1. Be patient, be kind – this is new for everyone
  2. Follow social distancing guidelines
  3. Wash or disinfect hands frequently
  4. Face covering required for ages 3+
  5. Purchase tickets online for limited contact upon entry

Frequently Asked Questions

Can I walk up and get tickets for admission?

To manage capacity, timed entry tickets will need to be purchased online at osc.org. There will be a limited number of tickets available each hour.

What is your attendance capacity?

The current state order from the Governor’s office allows for museums to operate at 50% capacity, but Orlando Science Center will be operating at 25% capacity initially and will consider 50% when we feel it is safe to do so.

What if a time slot is full?

Please purchase a ticket for the next available time slot.

How do I get tickets if I am a member?

Members continue to get free admission to OSC, but are required to reserve an entry time in advance. You will be able to reserve tickets online by logging into your OSC account. Tickets are limited to the number of people on your membership.

How do I get tickets if I am eligible for Science for All or other discounted admissions programs?

We are currently unable to process discounted admissions online. If you are eligible for discounted admission, please check in at the admissions desk on the day of your visit to gain admittance during the first available time slot.

 

We ask all participants in our discounted admissions programs to please be patient with us while we work through this issue. For more information on discounted admissions, please visit www.osc.org/science-for-all.

What kinds of programming will be offered with reopening?

Programming staff will be present in each exhibit hall, facilitating the experience for our visitors and providing additional cleaning and sanitizing. They will be available to assist with any questions.

What guidelines will I need to follow while I’m visiting Orlando Science Center?

We are asking all guests to purchase tickets online, wear a face covering and have their temperature checked before gaining admittance to Orlando Science Center. While in attendance, all guests are asked to please follow social distancing guidelines and wash or disinfect hands frequently.

 

The Science Center has added over 30 new hand sanitizer new hand sanitizer stations to be readily available for guests and staff. They are placed in highly prominent and visible locations.

What if myself or my child is not able to wear a face covering?

For information regarding reasonable accommodations, please contact Debra Gordon, Section 504/ADA/LEP Coordinator at 407.514.2029 or email dgordon@osc.org.

How often will everything be cleaned?

Our janitorial team and highly dedicated staff will continuously monitor and disinfect high touch areas such as railings, tabletops, buttons, benches, trash cans, door handles, and restrooms. All high-touch pieces in each exhibit area will be removed and replaced with a fresh set three times a day.

 

Please know that some exhibit spaces might undergo routine shutdowns during your visit to provide for a more rigorous cleaning and disinfecting. For example, the Orange Grove will be down for 30 minutes every day at 12:00 p.m. and 2:00 p.m. for cleaning. The entire museum will be cleaned and sanitized daily and will be closed on Wednesdays to undergo a facility-wide deep cleaning.

How has the exhibit experience changed?

Difficult to clean exhibits or those exhibits where it is impossible for guests to practice social distancing will be closed initially. To encourage social distancing, some experiences will be available for only one party at a time.

 

Other experiences will be open with a few modifications, including smaller amounts of high-touch pieces and an occupancy limit. All high-touch pieces will be rotated and exhibits will be disinfected three times per day.

 

Dr. Phillips CineDome and the Digital Adventure Theater will be open with social distancing, reduced capacity and a limited number of shows.

How will my experience in KidsTown be affected?

Please keep in mind that popular areas in KidsTown, such as the Orange Grove, will have reduced capacities. We encourage caregivers to focus your conversations about returning to Orlando Science Center on the overall experience, rather than about visiting one particular area or playing with a specific exhibit piece.

 

When visiting KidsTown specifically, we ask that guests take a walk around the entire area to identify available activities before stopping. In order to provide a quality experience for everyone, please keep time in KidsTown activity areas, such as Toddler Town, to ten minutes and then rotate to a new location.

How can I get more information on your building re-opening plan?

For full details on the modifications we’ve made to our experience and our health and safety procedures, please download the building Reopening Plan.